Got Multiple Offices? What You Need to Know About Hosted PBX on the NBN

Got Multiple Offices? Must-Know Facts About Hosted PBX on the NBN

What’s the best phone system solution for a business that has multiple offices? Answer: hosted PBX. Read on to know more about hosted PBX on the NBN.

If you’re a business in Australia, then you’re likely monitoring whether or not your area is NBN ready in preparation for the switch.

As part of the switch to the NBN, you’ll also likely be researching VoIP options, how to port your numbers, and how to make the switch as easy as possible.

If your business has multiple offices, then you might think that this all sounds like a headache, but it’s not! Ever heard of hosted PBX? Your multi-office operations just got a whole lot easier.

Here’s everything you need to know about hosted PBX on Australia’s national broadband network.

When Do You Need a PBX System?

PBX stands for private branch exchange, and these kinds of systems work great for multi-branch offices located all around the country.

Why? They allow you to communicate internally and externally using different communication channels, like VoIP.

Lucky for you, VoIP is exactly what you need to switch over to if your area is NBN-ready. It’s inevitable that you’re going to have to make the switch, so why not switch now and add on Hosted PBX services?

You likely need a PBX system in your office if you:

  • Have multiple offices within the same region
  • Need to communicate with other branches across the country
  • Employ lots of remote workers

The last point is especially important, as remote working is becoming increasingly more popular amongst Australian companies.

If your team contains lots of remote workers, whether nationally or internationally, then you’ll definitely want to ensure that you have a cloud-based phone system to work with.

This is going to drastically cut your phone costs while providing you with easier communication methods across the board.

Understanding Hosted PBX on the NBN

Previously, a PBX system for a business was a costly investment. The equipment, cabling, and setup took days and were rarely cost-effective.

Not to mention, line rental and call costs would often lead businesses to turn towards other communication methods for their business communication solutions.

However, this left businesses with multiple offices in the dark. How were they supposed to communicate internally amongst their offices?

This is where hosted or virtual PBX comes into play!

A virtual phone branch exchange makes calls over the internet instead of old-fashioned phone lines.

Instead of plugging your phone into a wall and connecting it to cable that run throughout your entire office, you’ll plug it into a VoIP system and headset.

This makes virtual PBX systems incredibly versatile, cost-effective, and compatible with the requirements of the NBN.

This means that one office in Sydney can communicate with an office in Melbourne using VoIP headsets and the internet. PBX makes that possible.

On top of that, maintenance and software updates are much easier than they were on older PBX systems.

Virtual, or cloud-based, phone solutions make it easier to connect with offices around the world while ensuring that communication flows easily in your home office.

Getting to Know the Benefits of Cloud PBX

A cloud-based phone system for small business communications just makes sense. Why?

  • Call Transfer: Using just one single virtual PBX allows you to connect your telecommunications system via a common platform.
  • Extension Monitoring: A manager in one office can monitor exactly what each extension is doing and who they’re calling.
  • Presence Panels: Software windows display the status of other colleagues. This helps you know if other employees in a different office are available or if they don’t want to be disturbed.
  • Video Conferencing:Imagine being able to have a video conference with all of your company’s offices each morning. Because the calls work over the internet using VoIP, this is a lot easier and high-quality.
  • Consistent Branding:If you operate from multiple offices around the country, then it’s hard to stay consistent sometimes. With PBX on the NBN, this is easier, as you can unify all of your branding across a larger communication channel.

These are just a few of the numerous benefits of PBX communications systems.

Perhaps the biggest benefit is knowing that you’re investing in a cloud-based phone system that works over the internet rather than through cables and calling lines.

This means that it’s going to be compatible with the requirements of the NBN. You’re all set!

Frequently Asked Questions About Hosted PBX on the National Broadband Network

Hosted PBX is a bit technical, and we get that. That’s why there are professionals who dedicate their careers to making sense of all of the aspects of VoIP and cloud phone systems.

Here are some of the most common questions we get about this kind of communication channel.


Q: Do I need to invest in new technology to use a virtual PBX?

A: It’s likely that your current technology is pretty compatible. As long as we are able to connect your hardware to a VoIP, then it will work with a virtual PBX.


Q: How much can I save by using hosted PBX?

A: Typically, we’ve seen companies that were able to save up to 50% on their communications while also increasing their flexibility.


Q: Why should you choose hosted PBX for your small business?

A: If you have multiple offices, it’s really the only way to go. Aside from that though, it offers you quality, clarity, reliability, ease of use, and managed maintenance-free service.


Q: Do I need to port my number if I switch to hosted PBX?

A: If you trade nationally or internationally, then you should. But, we can take care of that for you. IF you have an existing 13, 1300, or 1800 number, we can port it and then host it for you.

Getting Started with Hosted PBX on the NBN

If you haven’t already made the switch over to the national broadband network, then your first step is to check to make sure your area is NBN-ready.

If it is, then it’s time to start looking into VoIP services that come with hosted PBX systems.

For businesses that operate from multiple offices, a PBX system is going to save you time, money, and valuable work when it comes to communication and branding.

Ready to get started? Take a look at what My Business Voice offers Australian businesses in terms of hosted PBX.